Salesforce Services

Empowering Organizations for the Digital World

As an established Salesforce partner, D2M collaborates with Salesforce in a strategic alliance to shape advancements and innovations in all clouds and data platforms. Thanks to our global partnership and work with Salesforce, we have comprehensive capabilities on both traditional Salesforce cloud solutions and the latest developments. 

D2M’s Salesforce practice services include: architecture definition, platform-based application modernization, application development, maintenance and support, agile implementations, ecosystem integration services and managed services on all major Salesforce products and many other AppExchange technologies. 

Our Focus

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One CRM

OneSF CRM solution to utilize your existing investment and improves your teams

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Experience Cloud

We create real experiences for your customers, leveraging SF, and building a 360° solution

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Lightning Enablement

We review your solution, create a roadmap and deliver a responsive experience, empowered by lightning enablement

One CRM

Our comprehensive experience in cloud technologies, together with Salesforce solutions can support your plug-in tools:

Salesforce Clouds

  • Sales
  • Service
  • Health
  • Manufacturing
  • Experience

Salesforce Solutions

  • CPQ
  • Marketing
  • Financial Force
  • MuleSoft
  • Einstein
  • Tableau

Additional Tools

  • Kafka
  • Talend
  • Dell Boomi
  • Informatica
  • Power BI

Experience Cloud

Collaborate in real-time with self-service options to optimize the client experience    

Customers demand real-time service, with the right team member, the first time 

  • Leverage code-free solutions to ensure that work is assigned to the appropriate team resource 
  • Implement tools to keep your data in-sync and updated

Partners work best with sales efficiency and technology 

  • Building on the power of Community, you and your partners will use the same data for clients 
  • Custom notifications and self-management pipeline tools create an experience your partners won’t see elsewhere

Your team, less support intensive, more customer focused 

  • D2M creates clean service processes to support your team with analytics, escalations, and proactive solutions 
  • By building your Community in Salesforce, you’ll empower IT to create powerful and reusable functionality in one place; saving time and money on maintenance and improvements 

Your Customers + Your Partners +You

Lighting Enablement

Two paths to success (Lightning UI vs. Lightning Web Components for developers) 

Lightning User Experience

  • Create a new experience in Lightning that compliments the functionality your team is accustomed to, while maintaining the Lightning experience 
  • Save users’ time and enabling a more productive team

Developing in Lightning

  • Build new Apps within Lightning Web Components (LWC) to take advantage of the latest web standards 
  • Use the latest in Lightning’s component-based framework to build apps that aren’t reliant on code, delivering solutions faster and saving money

Differentiators

At D2M, it’s all about ensuring successful outcomes for our clients. D2M’s culture is driven by values and actions, it’s in our DNA. 

We harness opportunities and maximize the potential of your company to position yourself at the forefront of the digital era. 

Focus

  • Our goal is harmony for your business, your teams, and your clients, working together with no wasted clicks, steps, or forms. 
  • Our on-site workshops are customized to meet your business needs and goals. We learn your domain like no other consultant, led by industry experts in requirements gathering, empathy, and design thinking.
  • We are Agile-evangelists and leaders in next-gen software development. With certified Agile experts experienced in Scrum, SAFe, and Extreme Programming, we can help get your team over the adoption hump. 

Experts

  • We invest in experts, with our full-time team that can arrive at a client with SF, BA, PM, OCM, and design thinkers all in the room. 
  • Our dedicated offshore Center of Excellence (COE) delivers cost-effective implementations and solutions. 
  • With our expert staff you can have confidence in our skill-level and our experience with other clients. Our industry-specific expertise includes:
    • Healthcare 
    • Finance 
    • Energy 
    • Transportation 
    • Automotive 

Alignment

  • Salesforce has a product roadmap, a roadmap we passionately follow and use to guide our development and consulting services. 
  • As a certified Salesforce Partner, we know the landscape and are poised to help you navigate it. 

Accelerators

We have off-the-shelf software, tools, and process improvements hosted on the App Exchange to accelerate your vision: 

  • Real-time integrations 
  • Custom messaging for service representatives 

We can get you moving into the next stage of your vision with: 

  • Salesforce Governance 
  • Test Automation 
  • CI/CD 

Learn how D2M’s Salesforce Services can help optimize your business needs.

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